Rumplers terms and conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to
comply with and be bound by the following terms and conditions of use, which together with
our privacy policy govern Rumpler's relationship with you in relation to this website.
If you disagree with any part of these terms and conditions, please do not use our website.
The term ‘Rumplers’ or ‘us’ or ‘we’ refers to the owner of the website whose
registered office is:

Unit 24-27 Millmead Industrial Centre
Millmead Road
London
N17 9QU

. The term ‘you’
refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:
· The content of the pages of this website is for your general information and use only.
It is subject to change without notice.
· Neither we nor any third parties provide any warranty or guarantee as to the
accuracy, timeliness, performance, completeness or suitability of the information and
materials found or offered on this website for any particular purpose. You
acknowledge that such information and materials may contain inaccuracies or errors
and we expressly exclude liability for any such inaccuracies or errors to the fullest
extent permitted by law.
· Your use of any information or materials on this website is entirely at your own risk,
for which we shall not be liable. It shall be your own responsibility to ensure that any
products, services or information available through this website meet your specific
requirements.
· This website contains material which is owned by or licensed to us. This material
includes, but is not limited to, the design, layout, look, appearance and graphics.
Reproduction is prohibited other than in accordance with the copyright notice, which
forms part of these terms and conditions.
· All trademarks reproduced in this website, which are not the property of, or licensed
to the operator, are acknowledged on the website.
· Unauthorised use of this website may give rise to a claim for damages and/or be a
criminal offence.
· From time to time, this website may also include links to other websites. These links
are provided for your convenience to provide further information. They do not signify
that we endorse the website(s). We have no responsibility for the content of the linked
website(s).
· Your use of this website and any dispute arising out of such use of the website is
subject to the laws of England, Northern Ireland, Scotland and Wales.

 

Payment

Payment can be made by using your pay pal account with your credit or debit card or if you are a regular customer and have been provided with a customer/account number you can use this number to place your order and will than be invoiced and sent to you via our office. To obtain a customer account number please call our office

In the case of paying by invoice you are committing to our payment terms which are 30 days of date of invoice. In some cases we may change this payment term to shorter or longer date

Order

We will confirm acceptance of your order. This will occur either by message on the website immediately after you have confirmed your order, or by us sending an email to the email address you have provided to us. We may do both, in which case the acceptance will occur on whichever arrives sooner of the web message and the email. At this point the purchase contract will be made and we will supply the goods to you in accordance with your order and these Terms and Conditions

If you order products for delivery in certain areas of Central London you will be charged the Central London Congestion Charge of £8 per order irrespective of the total price or delivery time of your order. PLEASE NOTE THIS CHARGE IS IN ADDITION TO THE DELIVERY CHARGE.

Delivery

Products are subject to availability and prevailing market conditions. We may limit the quantities of goods (particularly goods on special offer) supplied to any one customer if in our opinion the quantity ordered jeopardises availability for other customers. For example, if you were to make an order of 10 boxes of juice which would use up all that the our stock, we may only deliver 5 boxes. In the event of non-availability of any goods you order, we may offer a reasonable substitute. This may affect the price you pay. You may reject any substitute item and we will refund the amount you have been charged for that substitute.

We will always try to supply you with the full quantity that you have ordered. In the event that the goods delivered to you are incomplete or include incorrect goods, you must notify us within 7 days of delivery. If you are not satisfied with the quantity you have received, we will arrange with you for these goods to be returned to us (please note that the goods must not be used and must be in good condition). You will not be charged for any incorrect goods or goods which you have not received

We take special care to endeavour that deliveries are made within a short delivery slot and accordingly, it is your responsibility to ensure that an appropriate person is available at the delivery address at all times during the delivery slot. An appropriate person must sign for all goods on delivery. If no one is at the address when the delivery is attempted the goods will be retained by us. We will leave notification of delivery and will telephone to attempt to rearrange the delivery. Please note adverse weather conditions or other events outside of our reasonable control may result in the occasional late or cancelled delivery. If that is the case we will endeavour to contact you as soon as we are able to in order to reschedule your delivery time and date. In any event our liability to you will be limited to the price of goods not delivered and the cost of delivery.

Should you fail to be present for your delivery, we are entitled to charge you in full for an amount equal to the cost of perishable items contained in your order and the cost of delivery.

We guarantee the quality of our goods. You must inspect the goods and notify us within 7 days of delivery for any dissatisfaction with your order. We will promptly and fully refund the cost of any goods that do not meet with your reasonable satisfaction. We will arrange with you for the goods to be returned to us.

Customer Complaints

Any customer complaints should be addressed to the ‘Rumplers’ Customer Service Helpline, the email address and telephone numbers of which are listed on our website in "Contact Us".

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