Delivery

Your delivery


We offer a comprehensive delivery package to cater for distribution both nationally and internationally. Although the following details are specific, if you have a specific delivery need, we can cater for it. Simply call our customer services, and we will be happy to talk through the options.

 

RATES

• Our delivery charges start from as low as £5.99 and may increase slightly depending on the weight of the total order

• Free delivery starts at £150

• Standard delivery time is 2-3 days but may vary according to stock

• Outside of the UK please call the office to arrange transport

 

Delivery Terms & Conditions

Products are subject to availability and prevailing market conditions. We may limit the quantities of goods (particularly goods on special offer) supplied to any one customer if in our opinion the quantity ordered jeopardises availability for other customers. For example, if you were to make an order of 10 bottles of wine which would use up all that the store’s stock, the store may only deliver 5 bottles. In the event of non-availability of any goods you order, we may offer a reasonable substitute. This may affect the price you pay. You may reject any substitute item and we will refund the amount you have been charged for that substitute.

We will always try to supply you with the full quantity that you have ordered. In the event that the goods delivered to you are incomplete or include incorrect goods, you must notify us within 7 days of delivery. If you are not satisfied with the quantity you have received, we will arrange with you for these goods to be returned to us (please note that the goods must not be used and must be in good condition). You will not be charged for any incorrect goods or goods which you have not received

We take special care to endeavour that deliveries are made within a short delivery slot and accordingly, it is your responsibility to ensure that an appropriate person is available at the delivery address at all times during the delivery slot. An appropriate person must sign for all goods on delivery. If no one is at the address when the delivery is attempted the goods will be retained by us. We will leave notification of delivery and will telephone to attempt to rearrange the delivery. Please note adverse weather conditions or other events outside of our reasonable control may result in the occasional late or cancelled delivery. If that is the case we will endeavour to contact you as soon as we are able to in order to reschedule your delivery time and date. In any event our liability to you will be limited to the price of goods not delivered and the cost of delivery.

Should you fail to be present for your delivery, we are entitled to charge you in full for an amount equal to the cost of perishable items contained in your order and the cost of delivery.

We guarantee the quality of our goods. You must inspect the goods and notify us within 7 days of delivery for any dissatisfaction with your order. We will promptly and fully refund the cost of any goods that do not meet with your reasonable satisfaction. We will arrange with you for the goods to be returned to us.